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Wellness Terms and Conditions - Root & Rose Wellness
Terms & Conditions
Welcome to Root & Rose Wellness. By using our website and purchasing our products, you agree to the following terms and conditions:
Use of Site
All content on this site is provided for informational purposes only. We do not provide medical advice, diagnosis, or treatment recommendations. Always consult with your healthcare provider regarding your health and the use of any wellness products.
Product Eligibility — HSA/FSA Purchases
Some products offered at Root & Rose Wellness may be eligible for reimbursement through Health Savings Accounts (HSA) or Flexible Spending Accounts (FSA). Eligibility depends on your specific plan and may require a Letter of Medical Necessity (LMN) from your healthcare provider. Root & Rose Wellness does not guarantee reimbursement and is not responsible for determining HSA/FSA eligibility or for rejected reimbursement claims.
Pricing & Payments
All prices are listed in USD. We reserve the right to change pricing at any time. We accept major credit cards and may accept HSA/FSA payment cards where supported. If your HSA/FSA card is not accepted at checkout, you may pay with a personal card and submit for reimbursement.
Returns & Refunds
Please refer to our full return and refund policy for details on how to return products and request refunds.
Limitation of Liability
Root & Rose Wellness is not liable for any indirect, incidental, or consequential damages related to the use or misuse of our products.
Changes to Terms
We reserve the right to update these terms and conditions at any time. Updates will be posted to this page.
Root & Rose Wellness — Privacy Policy
Privacy Policy
At Root & Rose Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information, in alignment with our return and refund policy, shipping policy, and terms and conditions.
Information We Collect
We may collect:
- Name
- Email address
- Shipping and billing address
- Payment information (processed securely via third-party payment processors)
- Order history
- Device/browser data (via cookies)
How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate with you about your order
- Provide email updates, promotions, and educational content (you may opt out anytime)
- Improve our website and services
Sharing of Information
We do not sell or rent your personal information. We may share information with trusted third-party service providers to process payments, manage shipping, and improve our services, all in accordance with our shipping policy.
Cookies
Our site uses cookies to enhance user experience and analyze site traffic. You may disable cookies in your browser settings.
Your Rights
You may request access to, correction of, or deletion of your personal information at any time by contacting us at [ rootandrosewellness@gmail.com].
Updates to Privacy Policy
We may update this policy periodically. Updates will be posted to this page.
Root & Rose Wellness — Shipping Policy
Shipping Policy
At Root & Rose Wellness, we are committed to delivering your order with care and efficiency as part of our comprehensive shipping policy.
Processing Time
Orders are processed within 2–4 business days. During peak periods, processing may take up to 5–7 business days.
Shipping Rates & Times
Standard Shipping (5–8 business days): Flat rate $9.99 or free on orders $75+. Expedited Shipping (2–3 business days): $14.95 (where available).
Tracking Your Order
You will receive a shipping confirmation email with tracking information once your order has shipped.
International Shipping
At this time, we only ship within the United States. International shipping may be added in the future — stay tuned!
Lost or Delayed Shipments
Root & Rose Wellness is not responsible for delays caused by carriers or customs. If your order is lost or significantly delayed, please contact us and we will do our best to assist.
For more information regarding our return and refund policy, as well as our terms and conditions, please refer to the relevant sections on our website.
Root & Rose Wellness — Return & Refund Policy
Return & Refund Policy
At Root & Rose Wellness, your satisfaction is our priority, which is why our return and refund policy is designed to ensure that every product you receive meets our high standards of quality and care. We strive to protect both product integrity and your safety, especially since many of our items are personal care products.
Eligible Returns
Unopened, unused items in original packaging may be returned within 14 days of delivery. Returns must include proof of purchase (order confirmation or receipt). To initiate a return, please email us at rootandrosewellness@gmail.com with your order number and reason for return.
Non-Returnable Items
Due to the personal nature of the following products, we are unable to accept returns on:
- Skincare items that have been opened or used
- Balms, oils, or creams
- Perineal sprays and sitz bath products
- Compression garments, belly wraps, or undergarments that have been worn
- Gift boxes and subscription boxes
If you receive a damaged or defective item, please contact us within 7 days of delivery — we will make it right.
Refunds
Approved returns will be refunded to the original payment method within 7–10 business days of receiving your return. Please note: original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Exchanges
At this time, we do not offer direct exchanges. If you would like a different item, please initiate a return (if eligible) and place a new order.
Final Sale Items
All sale items, promotional bundles, and gift cards are final sale and cannot be returned or refunded. If you have any questions about our return and refund policy or our shipping policy, we’re here to help — please contact us at: rootandrosewellness@gmail.com.
We are committed to providing care, clarity, and support throughout your postpartum wellness journey.